RTUComputer ScienceYr 2021 · Sem 72021

Q9Cloud Computing

Question

2 marks

What is Service Level Agreement (SLA) in Cloud Computing?

Answer

An SLA is a strict, legally binding mathematical contract between a cloud provider and a client that dictates absolute uptime guarantees and financial penalties.

Service Level Agreements (SLAs) are the absolute backbone of enterprise cloud trust. They mathematically define the exact allowed downtime (e.g., 99.999% uptime guarantees max 5.26 minutes of downtime per year). If the provider violently fails this metric, they must automatically issue strict financial refunds.

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