Q9Cloud Computing
Question
2 marks
What is Service Level Agreement (SLA) in Cloud Computing?
Answer
An SLA is a strict, legally binding mathematical contract between a cloud provider and a client that dictates absolute uptime guarantees and financial penalties.
Service Level Agreements (SLAs) are the absolute backbone of enterprise cloud trust. They mathematically define the exact allowed downtime (e.g., 99.999% uptime guarantees max 5.26 minutes of downtime per year). If the provider violently fails this metric, they must automatically issue strict financial refunds.